Franchise schmanchise

Well played, Dunkin' Donuts. Well played.

Dear Ms. [mylast],

We would like to thank you for taking the time to contact us about your experience at the Dunkin' Donuts shop located at [address].We work hard to maintain the highest standards in guest satisfaction, however, it appears we have let you down and for that we apologize. As you may know, the majority of our shops are individually owned and operated businesses. As an independent owner, the franchisee is responsible for all the day-to-day operational aspects of their business. We have forwarded your comments to the owner of this location as well as our Dunkin' Donuts field executive to make them aware of your experience. At Dunkin' Donuts we value our customers and are committed to making your visits to our stores a pleasant experience. We hope to have the opportunity to serve you again soon.

Julie
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I wonder what the chances are that the owner of that particular location will give a damn. I'm guessing slim to none. Well, I was looking forward to trying their delicious-looking flatbread sandwiches but I suppose I'll just have to shove some Starbies muffins in my face instead. Suck it, douchenozzles [thanks, MW ;-)].